Your devices never become someone else's data

Storage drives

• We do not access, copy or modify storage contents.
• If a job needs the drive, your IT team decides how it is handled, and the decision is recorded.

Chain of custody

• Device condition is noted at pickup: existing scratches, missing parts and power state.
• Internal handoffs are logged at intake, at the bench, at the quality check and at return.
• Devices are sealed in a labelled bag between handoffs.
• A copy of the log is shared on request, or automatically for enterprise accounts.

Engineers

• Identity and address are verified at onboarding, and prior employment is cross-checked during hiring.
• Enterprise clients can receive the name and employee ID of the assigned engineer before a visit.